At this time, we are continuing to follow the policies we currently have in place.  So that you know how we are doing business, we’ve posted it for you.  If you have questions about any of our policies, please feel free to contact either of our offices.

Our offices are opened to the public.  We have installed barriers in all of our lobby areas as well as placing designations of where to stand to achieve social distancing.  We also ask there are no more than 2 customers in the lobby at a time (1 customer in the Yeoman office).  We will be disinfecting our office areas per CDC guidelines.

However, if you do not want to come into the office, there are a variety of ways to conduct
business with us, including:
– Calling our offices: Swayzee – 765-922-7916
Yeoman – 574-965-2100
Fiberhawk – 765-922-HAWK (4295)

Payment options:
– Online: Swayzee Office: https://billpay.fiberhawk.com/swayzee
Yeoman Office: https://billpay.fiberhawk.com/yeoman
– By phone
– Mail or drop box at each office

FiberHawk is not responsible for the U.S. Mail.  Failure to receive bill does not relieve consumer of penalty.

There will be certain precautions that we take before any installation:

1. Each employee, every morning must check their temperature before beginning work. Employees with a temperature of 100.4 or higher are to remain at home/will be sent home.
2. All employees will be wearing PPE (even if vaccinated).
3. Prior to installations, customers will be screened three (3) times:
   1. Customer Service Representatives will call the customer a day prior to installation to make sure no one in the home is ill.
   2. Tech will contact the customer the day of the installation to make sure no one in the home is ill
   3. When the tech arrives, he will ask if anyone in the home is ill. If for any reason, the tech feels that there is the possibility of infection, he/she has the discretion to reschedule
   4. Customers should wear masks or be in another part of the house during the installation for their safety as well as the tech.
4. All Techs will wear personal protective equipment (PPE).
5. If you have knowingly been exposed**, you must follow masking/social distance protocols and immediately get tested.
   **exposed – 15 minutes or more of being closer than 6 feet.

We continue to urge everyone to practice the personal precautions recommended by the CDC to help prevent illness. They include frequent hand washing, not touching your face, disinfecting surfaces, wearing masks, and social distancing.  Go to www.cdc.gov for complete details. You can also get more information about COVID-19 from the World Health Organization at www.who.int.

Thank you, and we hope everyone stays safe and healthy!  We’re all in this together.

ISDH: Novel Coronavirus (COVID19)